FREQUENTLY ASKED QUESTIONS
If you can’t find the answers you need below, get in touch and we’ll get back to you within a day.
Using the Flat Out Scratcher is no different to using a scratching post. Your cat may need a little assistance getting used to the new position of their scratcher, and to help them along we include tips and treats in your delivery. As we all know, cats can sometimes be unpredictable. We offer a 30 day ‘no scratch’ return policy. If your cat doesn’t use the scratcher within 30 days and you return it to us in its original condition (except for the adhesives on the back) we will give you a full refund. If you have any questions about training or our return policy we are happy to help.
Your scratcher comes with strong adhesive velcro strips that attach it firmly to the wall. No drilling, hammering or tools are required to install it – just follow the instructions that come with your delivery.
No. The adhesive strips come cleanly away from your wall when you need to take it down permanently. Just pull down on the tabs at the bottom of the strips and they will come off, leaving no marks on your wall. This means it’s easy to move the location of your scratcher – once you’ve removed the original strips, you can apply new ones. Let us know if you need a top up on adhesives.
Your order will be shipped from Melbourne within 1-3 business days of ordering. You will be able to track the progress of your order through email updates. If for any reason it takes longer to get your order shipped, we’ll let you know.
Shipping is charged at a flat rate:
Anywhere in Australia: $8
Gift vouchers: FREE
Melbourne and Geelong: Same or next business day
Adelaide, Canberra and Sydney: 1-2 business days
Brisbane, Hobart and Launceston: 3-5 business days
Perth and regional Australia: 5-10 business days
International: up to 21 business days
Express post: next business day to metro areas, 2-3 business days to regional areas (express post currently only offered for gift vouchers)
Get in touch with us and we’ll track it down for you.
If your order arrives with a defect we will pay to have it shipped back to us and have a replacement on its way back to you ASAP. Let us know within 7 days of delivery and we’ll get things in motion.
If your cat does not use the scratcher, we will accept an exchange or refund within 30 days of receipt. The item must be returned in its original condition, except for the adhesives on the back.